At Zafar Khan Sons Gems & Jewels, customer satisfaction is our priority. We take great care to ensure that every gemstone, jewelry piece, and mineral specimen is accurately described, securely packaged, and delivered in excellent condition.
If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Return Eligibility
We offer a 2-day return period from the date your order is delivered.
To be eligible for a return:
- The return request must be submitted within 2 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, certificates (if applicable), tags, and accessories.
- The item must show no signs of wear, damage, or alteration.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn jewelry
- Items damaged after delivery
- Products that have been altered, resized, repaired, or modified
- Items returned without their original packaging or certification (where applicable)
- Custom-made or personalized jewelry (unless received damaged or incorrect)
Damaged or Incorrect Items
If you receive an item that is damaged during transit or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
We will review your request and work with you to provide an appropriate solution.
Return Shipping
Customers are responsible for the cost of returning items unless the return is due to an error on our part (such as receiving an incorrect item).
For your protection, we recommend using a trackable shipping service and purchasing shipping insurance when returning valuable items. We cannot be responsible for returns that are lost or damaged during transit.
Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return requirements.
If your return is approved:
- Your refund will be processed using the original payment method whenever possible.
- Refunds are typically issued within 5–10 business days after the returned item has been inspected and approved.
- Processing times may vary depending on your bank or payment provider.
If your return is not approved, we will notify you with the reason.
Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the order, provided it meets the conditions outlined in this policy.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order through our website.
How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Order Number
- Full Name
- Email Address
- Reason for Return
- Photos of the item (if applicable)
Our team will provide you with return instructions and the return shipping address.
Important Notes
- Return requests submitted after the 2-day return period may not be accepted.
- Returned items must be securely packaged to prevent damage during shipping.
- Original shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for any customs duties or taxes associated with returned international shipments, where applicable.
Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with a return, our customer support team is here to help.
Thank you for shopping with Zafar Khan Sons Gems & Jewels. We value your trust and are committed to providing genuine gemstones, fine jewelry, and exceptional customer service.