IMPORTANT QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your gemstones natural?

Yes. We specialize in genuine natural gemstones that are carefully selected for their quality and authenticity.

Do you offer certified gemstones?

Yes. Many of our gemstones come with certificates from recognized gemological laboratories. Certification details are mentioned on the product page where applicable.

Do you ship internationally?

Yes. We offer worldwide shipping with both Standard and Express delivery options.

What payment methods do you accept?

We accept Cash on Delivery (Pakistan), Bank Transfer, Debit/Credit Cards, and PayPal for secure and convenient payments.

How long does shipping take?

Orders are processed within 3 business days. Delivery takes 3–5 business days within Pakistan, 14–28 days for international standard shipping, and 7–14 days for international express shipping.

Can I return my order?

Yes. We offer a 2-day return policy from the delivery date for eligible unused items in their original condition.

Do you sell fine jewelry?

Yes. We offer a beautiful collection of fine jewelry, including rings, pendants, earrings, necklaces, bracelets, and custom designs.

Can I order custom jewelry?

Yes. We offer custom jewelry design services. Contact us with your requirements, and our team will be happy to assist you.

How can I track my order?

Once your order is shipped, we will send you a tracking number by email (where available) so you can monitor your shipment.

How can I contact customer support?

You can reach our customer support team through our Contact Us page, Live chat, email, or phone. We're always happy to assist with your questions and orders.

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